GroovePacker Support

Product Related 33

• Initial product setup in GroovePacker using a CSV import
• How to add or update product data via CSV (inventory, bin locations, SKUs, barcodes, images & more)
• How to use Product Aliasing when multiple SKUs refer to the same physical item.
• Importing Aliases using the CSV Product Import
• Can GroovePacker automatically import my product barcodes from Shopify , ShipStation , ShippingEasy , ShipWorks , Order CSVs?

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Order Sources Setup 21

• ShipWorks API connection - How to Connect GroovePacker to ShipWorks
• ShipStation API Connection - How to connect GroovePacker to ShipStation
• ShipStation Order Status & Tag Import Options
• How can I add a barcode to my ShipStation packing slip?
• ShipStation Tag Setup and Order Tag Imports

View all 21

Order Related 14

• How long do scanned orders remain in GroovePacker after scanning?
• Is it possible re-scan an order that has already been scanned? Can I manually set orders to "Scanned"?
• How to print packing slips and/or packing lists
• How do I edit an order (add or remove items) to modify what will be scanned during packing.
• How do you setup a daily order scanning report email or manually export scanned orders?

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Settings Related 7

• Post-Scanning Functions
• Cue Orders by Tracking Number
• Click Scan - Per Product Setting
• Barcode Suffix Removal - Escape String & Record Lot Number
• Intangible Items - Hiding coupons and other things that do not really get scanned and packed

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Imports and Exports 13

• How to import orders into GroovePacker with a CSV
• Export Products from Shopify to CSV for use in GroovePacker
• How to export product data from ShippingEasy for use in GroovePacker
• How to Export Products from BigCommerce to a CSV for use in GroovePacker
• How to export products from GroovePacker to CSV for bulk edits

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Hardware 6

• What Printers are compatible with GroovePacker? What sizes are packing slips and barcode labels?
• What Barcode Scanners are compatible with GroovePacker? How to connect your scanner to GroovePacker.
• What are the hardware options for a scan and pack computer? Can I use an iPad?
• Troubleshooting Scanner and Barcode scanning Issues
• I have to press Enter after I scan an item or order. Is there a setting I need to change?

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FAQ 21

• How do order statuses and product statuses work in GoovePacker?
• What are some of the GroovePacker Scan and Pack features? How does the ShipStation integration work?
• How can I verify all orders were scanned? Does GroovePacker update my order manager?
• Click Scan - How to scan or skip items without barcodes. Un-barcoded items? Use a Click-Scan
• How can I print barcodes for labeling my products or bins?

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Request a Feature or Report a Bug 2

• Report a Bug
• Request a Feature

Quick Setup Resources 2

• Product Import CSV - Notes, Fields and Example file
• Adding a barcode to your Packing Slip / Packing List

Backups and Data Integrity 2

• How to backup products and kits
• Restoring your backed up products and kits

Workflow 5

• Creating shipping labels for all or some items in bulk before packing orders to increase efficiency
• What is the proper workflow for combined orders, split orders, adding items, and removing items.
• Alternate workflow: Start by scanning product barcode to find and pack the order.
• What is the typical workflow for creating Shipping labels after packing in ShippingEasy?
• ShipStation Label API - Generate Shipping Labels without returning to ShipStation

Account Related 4

• How do I create an account and start my GroovePacker trial?
• How can I reset my password or username?
• Subscription being processed message is shown when I try to create my account
• How can I add additional users / seats to my plan?

Features and Functionality 9

• Shipping Label Verification
• Multi-box Packing
• Serial / Lot Number Recording and Verification
• Kit Packing Mode and Item Scanning Sequence and Packing Placement
• Find orders containing a specific product

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TroubleShooting 1

• Network Error during login or unable to log in to IOS app

Legal 1

• GroovePacker Mobile Privacy Policy

Impulse Offers - Getting Started 4

• Getting Support
• Creating Your First Offer
• Impulse Offers - Privacy Policy
• Manual Installation of Impulse Offers App

GroovePacker Lite 9

• GroovePacker Lite Product Setup
• GroovePacker Lite Printing Barcoded Packing Slips
• What barcode scanners are compatible with GroovePacker Lite?
• Using GroovePacker Lite - Workflow Steps
• Prevent fulfilled orders from being automatically archived.

View all 9

Legal 1

• GroovePacker Lite (Shopify App) Privacy Policy