How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
GroovePacker Web App
Initial product setup in GroovePacker using a CSV import
How to add or update product data via CSV (inventory, bin locations, SKUs, barcodes, images & more)
How to use Product Aliasing when multiple SKUs refer to the same physical item.
Importing Aliases using the CSV Product Import
Can GroovePacker automatically import my product barcodes from Shopify , ShipStation , ShippingEasy , ShipWorks , Order CSVs?
See all 33 articles
Order Sources Setup
ShipWorks API connection - How to Connect GroovePacker to ShipWorks
ShipStation API Connection - How to connect GroovePacker to ShipStation
ShipStation Order Status & Tag Import Options
How can I add a barcode to my ShipStation packing slip?
ShipStation Tag Setup and Order Tag Imports
See all 21 articles
How long do scanned orders remain in GroovePacker after scanning?
Is it possible re-scan an order that has already been scanned? Can I manually set orders to "Scanned"?
How to print packing slips and/or packing lists
How do I edit an order (add or remove items) to modify what will be scanned during packing.
How do you setup a daily order scanning report email or manually export scanned orders?
See all 14 articles
Cue Orders by Tracking Number
Click Scan - Per Product Setting
Barcode Suffix Removal - Escape String & Record Lot Number
Intangible Items - Hiding coupons and other things that do not really get scanned and packed
See all 7 articles
Imports and Exports
How to import orders into GroovePacker with a CSV
Export Products from Shopify to CSV for use in GroovePacker
How to export product data from ShippingEasy for use in GroovePacker
How to Export Products from BigCommerce to a CSV for use in GroovePacker
How to export products from GroovePacker to CSV for bulk edits
See all 13 articles
What Printers are compatible with GroovePacker? What sizes are packing slips and barcode labels?
What Barcode Scanners are compatible with GroovePacker? How to connect your scanner to GroovePacker.
What are the hardware options for a scan and pack computer? Can I use an iPad?
Troubleshooting Scanner and Barcode scanning Issues
I have to press Enter after I scan an item or order. Is there a setting I need to change?
See all 6 articles
How do order statuses and product statuses work in GoovePacker?
What are some of the GroovePacker Scan and Pack features? How does the ShipStation integration work?
How can I verify all orders were scanned? Does GroovePacker update my order manager?
Click Scan - How to scan or skip items without barcodes. Un-barcoded items? Use a Click-Scan
How can I print barcodes for labeling my products or bins?
See all 21 articles
Request a Feature or Report a Bug
Report a Bug
Request a Feature
Quick Setup Resources
Product Import CSV - Notes, Fields and Example file
Adding a barcode to your Packing Slip / Packing List
Backups and Data Integrity
How to backup products and kits
Restoring your backed up products and kits
Creating shipping labels for all or some items in bulk before packing orders to increase efficiency
What is the proper workflow for combined orders, split orders, adding items, and removing items.
Alternate workflow: Start by scanning product barcode to find and pack the order.
What is the typical workflow for creating Shipping labels after packing in ShippingEasy?
ShipStation Label API - Generate Shipping Labels without returning to ShipStation
How do I create an account and start my GroovePacker trial?
How can I reset my password or username?
Subscription being processed message is shown when I try to create my account
How can I add additional users / seats to my plan?
Features and Functionality
Shipping Label Verification
Serial / Lot Number Recording and Verification
Kit Packing Mode and Item Scanning Sequence and Packing Placement
Find orders containing a specific product
See all 9 articles
Help Desk Software
by Freshdesk Support Desk