GroovePacker Support

Order records are retained in GroovePacker for 3 months. In nearly all cases a dispute regarding a shipment will need to begin in less than 90 days. After 9...

Normally if you attempt to scan an order that has already been scanned you'll be notified and prompted to scan another order. If a previously scanned or...

Sometimes you may want to print packing slips and/or packing lists from GroovePacker.  Although it's possible to print packing slips and consolida...

Preface Sometimes the order items need to be modified before packing. A last minute customer request or an a surprise out-of-stock may occur. Here...

Daily Scheduled order export GroovePacker can email you each day with a report so you'll know exactly what was shipped and verify that all orders w...

Let's say you have GroovePacker setup and you're ready to begin scanning the daily orders. You would like to clear your Awaiting list so it only co...

Whether you want to remove all of your orders to prepare to go live after testing, or just remove a single order so you can re-import an updated version, it...

You can find the scanned order by searching in the Orders section. It will have been moved to the Scanned list and it's status should reflect this. ...

For small orders, the items will be visible on the right side of the scan & pack interface. You can cue any order in the Scan and Pack section to view w...

a.- If an order is imported into GroovePacker and then canceled (either before or after it is scanned in GroovePacker), how should it be handled?  In th...