Frequently Asked Questions

How do order statuses and product statuses work in GoovePacker?
  Please note that the "On Hold" order status has been renamed to "Action Required" Order Statuses In GroovePacker there ar...
Sat, 5 Aug, 2023 at 1:42 PM
What are some of the GroovePacker Scan and Pack features? How do the integrations work? (ShipStation ShippingEasy Shippo ShipWorks )
Scan and Pack is the heart of GroovePacker. This demo shows a typical integration with ShipStation where orders are first imported from all stores and ...
Sat, 12 Aug, 2023 at 5:05 PM
How can I verify all orders were scanned? Does GroovePacker update my order manager?
There are a few checks that all daily orders have been scanned.  In most cases a physical packing slip is printed for each order shipping on a given ...
Sat, 5 Aug, 2023 at 1:51 PM
Click Scan - How to scan, pass or skip items without barcodes. Process Un-barcoded items. The Pass function.
The "Click Scan" (original name) or "Pass" (new name) in GroovePacker allows you to click the SKU or a Button during order verification ...
Sat, 5 Aug, 2023 at 5:00 PM
How can I print barcodes for labeling my products or bins?
There are a few options for printing product barcode labels. The right one for the job will depend on the number of products you would like to print labels ...
Sat, 5 Aug, 2023 at 5:05 PM
Is there anything to install locally for GroovePacker, or is it cloud-based?
There is absolutely nothing to install in order to scan orders with GroovePacker, as it's cloud-based and you can access it anywhere you have the inte...
Sat, 5 Aug, 2023 at 5:09 PM
As products are added to our catalog do they also need to be added to GroovePacker? Or does the system sync automatically with another platform?
New products will be created in GroovePacker automatically only during the order import. Products can be imported at any time using a CSV or the product i...
Thu, 10 Aug, 2023 at 5:49 AM
Is there any special equipment or hardware required to begin pick pack qc with GroovePacker?
Please see our Quick Start page to find everything you'll need to begin preventing pick pack errors with GroovePacker.
Thu, 5 Mar, 2020 at 11:33 AM
Does the setup fee include connecting and testing all of our integrations?
Yes. We'll also assist with creating the import maps and troubleshooting any product or order data issues that may arise. We also configure GroovePacke...
Sat, 5 Aug, 2023 at 5:13 PM
How to run a SpeedTest.net test and share the result
Oftentimes, it's a good idea to go to http://speedtest.net and run a test on one or more of the scanning stations to check your connection's band...
Sat, 5 Aug, 2023 at 5:15 PM