Frequently Asked Questions

How do order statuses and product statuses work in GoovePacker?
  Please note that the "On Hold" order status has been renamed to "Action Required" Order Statuses In GroovePacker there ar...
Thu, 12 Apr, 2018 at 11:08 AM
What are some of the GroovePacker Scan and Pack features? How does the ShipStation integration work?
Scan and Pack is the heart of GroovePacker. This demo shows a typical integration with ShipStation where orders are first imported from all stores a...
Sat, 23 Jan, 2016 at 1:27 PM
How can I verify all orders were scanned? Does GroovePacker update my order manager?
There are a few checks that all daily orders have been scanned.  In most cases a physical packing slip is printed for each order shipping on a...
Thu, 16 Jun, 2016 at 7:29 AM
Click Scan How to scan items without barcodes. Un-barcoded items, damaged or missing barcodes? Use a Click-Scan
The Click Scan feature in GroovePacker allows you to click the SKU of the item during scan and pack to emulate a successful product scan.  This is ideal fo...
Thu, 7 Feb, 2019 at 6:10 PM
How can I print barcodes for labeling my products or bins?
Any barcode value in GroovePacker can be printed as a scanable barcode right from the product page. Open the product page by clicking the product name in th...
Mon, 22 Apr, 2019 at 1:58 PM
Is there anything to install locally for GroovePacker, or is it cloud-based?
There is absolutely nothing to install in order to use GroovePacker, as it's cloud-based and you can access it anywhere you have the internet! I...
Thu, 12 May, 2016 at 11:54 AM
As products are added to our catalog do they also need to be added to GroovePacker? Or does the system sync automatically with another platform?
New products will be created in GroovePacker during the order import. Depending on the import source the Name, SKU and image are often available. The b...
Thu, 12 May, 2016 at 12:03 PM
Is there any special equipment required to use and/or scan?
You'll need a barcode scanner that is compatible with the computer you're using to access the software. Any barcode format can be used as long a...
Thu, 12 May, 2016 at 9:01 AM
Does the setup fee include connecting and testing all of our integrations?
Yes. We'll also assist with creating the import maps and troubleshooting any product or order data issues that may arise.
Thu, 12 May, 2016 at 9:01 AM
How to run a SpeedTest.net test and share the result
Often times, it's a good idea to go to http://speedtest.net and run a test to check your connection's bandwidth. This can be helpful to trouble...
Mon, 4 Feb, 2019 at 8:56 AM