FAQ

Frequently Asked Questions

What will happen if I'm scanning in GroovePacker my inventory reaches zero? Can it go negative?
Sometimes GroovePacker may report 0 or negative inventory. While this might seem counterintuitive at first - it is by design. Since G...
Sun, 17 Jul, 2016 at 3:17 PM
How to use Type-in Counts
Preface You may have items that are pre-counted, maybe in a box, that don't necessarily need to be individually scanned - rather, you may want to...
Wed, 13 Feb, 2019 at 5:59 PM
How are out-of-stocks or back-orders handled in GroovePacker? What is the workflow when we need to modify an order?
There are a number of ways you can approach back-orders in GroovePacker. The process you choose will vary based on the needs of your team and when the out...
Fri, 29 May, 2020 at 10:51 AM
What does the packing process look like with GroovePacker?
      This demo video shows a packer using GroovePacker to pack a shipment. In this example the Shipping Labels have all been printed in bat...
Fri, 14 Oct, 2016 at 3:46 PM
Sometimes Orders are not found or not imported into GroovePacker.
In most cases you'll click the "Import Orders" button near the top of the screen in GroovePacker and your orders will come streaming i...
Thu, 16 Aug, 2018 at 10:52 AM
On Demand import - What is it and how do I use it?
The On Demand automatically tried to fetch any orders that are scanned for packing but not found. Normally you would need to click the import button...
Fri, 4 Nov, 2016 at 2:31 PM
What is your Privacy Policy?
We do not share client information with any 3rd party and we take every precaution to keep your data safe. Your email address and phone number will not be...
Fri, 4 Nov, 2016 at 9:06 AM
What does the Update Orders option do?
While making changes to products, like adding barcodes for example, you may notice a message at the top of the screen that gives a total number for orders t...
Wed, 19 Apr, 2017 at 3:11 PM
How do I make products Active? How do I move orders to Awaiting?
The change from New to Active should occur automatically when the product has a Name, a SKU and a Barcode/UPC. If one of these 3 items is missing it will sh...
Mon, 7 May, 2018 at 11:24 AM
Can I see a demo of the barcode QC process in GroovePacker? How is it integrated with ShippingEasy?
This video shows many of the scanning features in GroovePacker. The integration with ShippingEasy is also shown.  Shipping labels can be generated ...
Wed, 28 Nov, 2018 at 2:03 PM