FAQ
Frequently Asked Questions
Sometimes GroovePacker may report 0 or negative inventory. While this might seem counterintuitive at first - it is by design.
Since G...
Sun, 17 Jul, 2016 at 3:17 PM
Preface You may have items that are pre-counted, maybe in a box, that don't necessarily need to be individually scanned - rather, you may want to...
Wed, 13 Feb, 2019 at 5:59 PM
There are a number of ways you can approach back-orders in GroovePacker. The process you choose will vary based on the needs of your team and when the out...
Fri, 29 May, 2020 at 10:51 AM
This demo video shows a packer using GroovePacker to pack a shipment. In this example the Shipping Labels have all been printed in bat...
Fri, 14 Oct, 2016 at 3:46 PM
In most cases you'll click the "Import Orders" button near the top of the screen in GroovePacker and your orders will come streaming i...
Thu, 16 Aug, 2018 at 10:52 AM
The On Demand automatically tried to fetch any orders that are scanned for packing but not found. Normally you would need to click the import button...
Fri, 4 Nov, 2016 at 2:31 PM
We do not share client information with any 3rd party and we take every precaution to keep your data safe. Your email address and phone number will not be...
Fri, 4 Nov, 2016 at 9:06 AM
While making changes to products, like adding barcodes for example, you may notice a message at the top of the screen that gives a total number for orders t...
Wed, 19 Apr, 2017 at 3:11 PM
The change from New to Active should occur automatically when the product has a Name, a SKU and a Barcode/UPC. If one of these 3 items is missing it will sh...
Mon, 7 May, 2018 at 11:24 AM
This video shows many of the scanning features in GroovePacker. The integration with ShippingEasy is also shown. Shipping labels can be generated ...
Wed, 28 Nov, 2018 at 2:03 PM